FAQs

Select the variant you need, check the quantity and add the products to your basket. Before paying, review the product references, delivery details and total amount. Once your purchase is complete, you will receive a confirmation email with your order details.

The available options are shown during checkout. Check which methods you can use for your order before confirming payment.

Email info@ledscome.com as soon as possible with your order number and the change you need. We will check whether this is still possible, depending on the preparation or dispatch status. Submitting a request does not itself confirm the change or cancellation. If you have already received your order, see our returns policy.

Contact us with your order number and the necessary billing details. If you need an invoice corrected, explain which detail needs to be reviewed.

You can email info@ledscome.com, use WhatsApp: +34 651 494 882 or our contact form. For purchase enquiries, include your order number; for technical questions, include the product reference and intended use.

Our shipping policy sets out the conditions for Spain, Italy, France, Germany and Portugal. Check the options for your address at checkout. For islands or other destinations, contact us before placing your order.

For available products, the current policy gives an estimated delivery time of 24–48 working hours in Spain and 48–72 working hours for other delivery destinations. We do not dispatch orders on Saturdays, Sundays or public holidays. These times are estimates; check the delivery information and the conditions stated for your purchase.

The charge for your address is shown before you confirm and pay for your order. You can find the published rates in our shipping policy. Review the final order total to check the applicable charges and taxes.

Check your dispatch email and use the tracking code provided to view the status with the carrier. If you cannot find the message, check your spam folder or contact us with your order number.

Check the tracking information and the carrier's instructions. Redelivery or collection options depend on the carrier and the shipment's status. If there is a problem or your order does not arrive within the agreed time, contact us with your order number. Your rights in the event of delay or non-delivery remain in place under our shipping policy and applicable law.

Contact us as soon as possible with your order number and a description of what happened. If possible, attach photos of the label, packaging and product; if any parcels are missing, tell us which ones you have received. Do not use or install a product with damage that could compromise its safety. Signing for delivery or failing to note damage on the delivery receipt does not mean you waive your rights. See how these issues are handled in our returns and refunds policy.

If you buy as a consumer, you have 14 calendar days from receipt to notify us that you are exercising your right of withdrawal, subject to the specific rules for separate deliveries set out in the policy. You do not need to give a reason or obtain prior approval to exercise this right. See our returns and refunds policy for details.

Notify us of your withdrawal at info@ledscome.com or by the means set out in the policy, providing details that identify your purchase. You must then send the products back without undue delay and no later than 14 calendar days after your notification. Include the components supplied, protect the parcel and keep proof of postage. The original packaging is recommended, but is not an absolute requirement. You can find the address and the criteria for checking the product and any possible loss in value in our returns policy.

If you withdraw because you changed your mind or chose the wrong product, the buyer bears the direct return costs if informed of this before purchasing. Where the issue involves a defective or incorrect product, damage in transit or a dispatch error attributable to LedsCome, we will cover the relevant costs. If you request a label for a withdrawal return, we will tell you its cost before you accept it; it should not be assumed to be the same as the original delivery charge. See the full conditions.

Refunds following withdrawal are made without undue delay and no later than 14 calendar days after notification. Unless we have offered to collect the products, the refund may be withheld until we receive them or you provide proof of return, whichever happens first. The policy also includes a commitment to process the refund within a maximum of 7 calendar days of receiving the item, without extending the statutory period or delaying a refund that is already due. The same payment method is used, unless you expressly agree otherwise at no cost to you. See the current policy for the scope of the refund, including delivery costs.

For new goods sold to consumers and subject to Spanish law, the policy sets out liability for a lack of conformity that exists at delivery and becomes apparent within the following three years, under the conditions established by law. These issues are not limited to the 14-day withdrawal period. Mandatory rights applicable in the consumer's country remain in place. Contact us with your order details and a description of the problem; see our returns and guarantee policy for more information.

The statutory right of withdrawal described applies to purchases made as a consumer. If you are buying for business or professional purposes, the conditions expressly agreed for your order and any return commitments we have offered you apply. See our returns policy or contact us before purchasing if you need clarification.

It depends on the product reference. Check the contents section or specifications on the product page: listing an E27, E14 or GU10 fitting does not mean a bulb is included. If the product has an integrated LED, review its features and maintenance instructions. If in doubt, contact us before adding a bulb to your order.

Check the fitting, supply voltage, dimensions, the light fitting's maximum permitted wattage and the conditions of use. If there is a dimming system or power supply, also check the compatibility of the complete setup. A similar shape or the same fitting is not enough to confirm all these points. If any information is missing, contact us before buying.

No. The product page must explicitly state that the product is dimmable and specify the system it uses. Depending on the model, it may work with a compatible dimmer, a remote control, an app or brightness changes using a switch. Do not assume that a dimmable product works with every dimmer. Check the documentation for the specific product reference.

Colour temperature is measured in kelvin (K) and describes how warm or cool white light appears. Products with selectable or adjustable CCT let you choose between the shades supported by that model, using the system specified on the product page. The ability to change the shade does not in itself confirm that the brightness can be adjusted. Check both functions separately in the specifications.

No. A USB connection may be used to power the lamp, charge its battery or charge a device such as a mobile phone. To use the lamp without a cable, the product page must specify a rechargeable battery and cordless operation. Also check the cable, any included charger and the charging requirements.

It depends on the model. Some are wired to a fixed lighting point, while others include a cable and plug. Check the type of power supply, cable length and included accessories on the product page. Do not infer the connection type from a photograph; if the information is missing, contact us before purchasing.

Check the product dimensions and the available space. For recessed lights, distinguish between the external dimensions, the cut-out diameter or size and the required depth. For panels and surface-mounting kits, check the compatible product reference and all the dimensions of the complete assembly; a nominal description such as ‘60 × 60’ does not replace this check. See our installation guide or panel mounting kits guide.

Check that the specific product is intended for that use and that its protection rating and installation conditions are suitable for the exact location. The IP rating alone does not confirm suitability for every location or mean that all components in the assembly have the same protection. For a fixed installation or a damp area, ask a qualified professional to assess it and follow the manufacturer's instructions.